I'm unable to receive email, what can I do?

We have secure email servers but as part of that you may need to make some minor adjustments to how you may be used to setting up your email.

In this example we will use our own domain for this example of dshost.com.au and the email address of example@dshost.com.au.

Refer to your hosting account settings email for the latest email settings.

Firstly how do we know what your settings are?

POP3 Mail Settings

Server: mail.yourdomain
Port: 110
Authentication: Yes
Details: Plain text.
Username: Full email address
Password: Email password

Other factors that could stop your email from functioning properly:

  • Firewall rules
  • Antivirus Software
  • Wrong password
  • Wrong username
  • 5 wrong password attempts
  • Checking mail more than 5 times in 1 minute.

Please contact support if you continue to have problems.

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