We have secure email servers but as part of that you may need to make some minor adjustments to how you may be used to setting up your email.
In this example we will use our own domain for this example of dshost.com.au and the email address of firstname.lastname@example.org.
POP3 Mail Settings
SMTP Mail Settings
Check box to use same username/password for checking mail.
We use username and password for sending mail so that our servers cannot be used for fraud/hacking/spam.
This also allows the servers to ignore the spam rules when you are sending mail.
Other factors that could stop your email from functioning properly:
- Firewall rules
- Antivirus Software
- Wrong password
- Wrong username
- 5 wrong password attempts
- Checking mail more than 5 times in 1 minute.
Please contact support if you continue to have problems.